| Port Everglades Names New Cruise Services Manager Karen Rech |
Guest services specialist Karen Rech has joined the Port Everglades cruise team as a Cruise Services Manager. In this position, Rech and fellow Sr. Cruise Services Manager Jean Elie provide on-site customer support to the cruise lines whenever there are ships in port, especially on busy weekends through the winter cruise season. Port Everglades hosts 15 cruise lines and 40 cruise ships. "Port Everglades prides itself on customer care, which is why we have two people on the Cruise Marketing staff that who specifically assist our cruise line customers with details that may otherwise gone unattended. It's the reason Port Everglades is one of the top cruise ports in the world," said Port Director Phillip C. Allen. The Port has a dedicated cruise staff that includes Business Development Director Carlos Buqueras, Assistant Business Development Director Manuel Almira, Elie, Rech, and Administrative Assistant Paula Serpa. Rech began her career within the cruising industry with Carnival Cruise Lines in July 2004, as an Embarkation Representative in Port Canaveral. She transferred to the Port of Miami and Port Everglades embarkation teams in May 2005. And in May 2006, Karen was promoted to Staff Supervisor in both Miami and Port Everglades. During her time with Carnival, Rech successfully completed Special Assistance Team Training: assisting cruise line's guests and family members in the aftermath of a disaster.
Rech comes to Port Everglades with 13 years of management in guest services. Prior to joining Carnival, Rech was employed by 24 Hour Fitness as a Customer Relations Manager. Her background includes staff supervision, recruiting, quality assurance, and operations management. |
03/2008